Last updated: 2 August 2026

Safer Gambling

BetEstate views wagering as an adult leisure activity that should stay limited, affordable and in balance with normal daily life. Wagering should never be treated as a source of income, a solution to money problems or a method of recovering earlier losses.

1. Access is restricted to adults

BetEstate can be used only by adults aged 18 or above who are legally entitled to wager. A minor must never register, use another person's identity, or access the service through an adult's device or payment method.

Adults should secure login details and devices, sign out after using shared equipment and ensure gambling content cannot be accessed by children.

2. Recognising the risks of wagering

Every wager can lose. Displayed odds do not guarantee an outcome, and earlier results cannot predict what happens next. Uncertainty, changing conditions and random events are fundamental to gambling.

Only wager with discretionary money left after rent or housing, food, utilities, healthcare, debt repayments and family obligations are fully covered.

3. Practical ways to remain in control

• Choose a firm spending cap before starting and never raise it in response to a loss.
• Set a session duration in advance and step away from the screen regularly.
• Never borrow, spend essential household funds or sell belongings to finance gambling.
• Avoid wagering when upset, angry, under the influence, overtired or feeling pressured.
• Do not try to recover losses immediately or assume that a win must happen soon.
• Do not allow gambling to interfere with employment, education, relationships or sleep.
• Check recorded deposits and stakes instead of estimating activity from memory.
• Speak with a trusted person as soon as gambling feels hard to control.

4. Signs that gambling may be becoming harmful

One or more of the following behaviours can indicate gambling-related harm:

• using more time or money than originally planned;
• making repeated attempts to recover previous losses;
• concealing gambling activity, account statements or losses from others;
• taking loans or failing to pay bills because money was spent on gambling;
• experiencing anxiety, irritability or guilt, or feeling unable to stop;
• wagering during work, study or other important responsibilities;
• withdrawing from relationships, hobbies or normal daily activities;
• moving between different services to bypass limits or exclusion controls;
• viewing gambling as the only answer to financial difficulty.

Support can be sought before the situation becomes a crisis. Acting early is usually simpler and more effective.

5. Limits on deposits and spending

A deposit limit places a ceiling on funds added within a selected period. Set it below the highest amount you think is affordable and base it only on discretionary entertainment money, never credit or essential savings.

Lower limits can usually apply quickly, while an increase may be delayed by a cooling-off period. Do not bypass a limit through another person's payment method or a different wagering service.

6. Breaks and temporary time-outs

A time-out blocks access for a chosen period. It may be appropriate after a difficult session, a significant loss, repeated unplanned deposits or any situation where gambling affects other duties.

While taking a break, remove stored payment methods, turn off promotions, arrange other activities and consider contacting a support organisation.

7. Excluding yourself from gambling

Self-exclusion is intended for anyone who wants to stop wagering for an extended time. It can block access, promotional contact and new registrations linked to matching personal details. The length and coverage depend on the relevant program and legal rules.

Never try to avoid an exclusion by changing details, switching devices or using someone else's identity. Bypassing the restriction can damage recovery and may violate the service terms.

8. BetStop and independent exclusion services

Australian residents can use BetStop, the National Self-Exclusion Register, to block access to licensed interactive wagering providers. Current rules on eligibility, duration and registration are available through the official BetStop service.

Other jurisdictions can operate separate exclusion programs. A local gambling support service can help identify the option that applies to you.

9. Activity summaries and reality reminders

Checking deposits, withdrawals, wager amounts, returns and the net result provides a more accurate picture of activity. Frequent wins do not automatically mean the account is profitable overall.

Session reminders make it easier to see how long you have been active. When one appears, stop briefly and decide whether continuing remains within the original plan.

10. Controlling promotional messages

Promotional messages can make it harder to take a break. You can request that marketing communications stop. Operational, security, legal and responsible gambling messages may still be sent where necessary.

11. Measures for protecting your finances

Separate spending accounts, bank transfer limits, gambling blocks and budgeting tools can provide extra protection. Do not use credit or include gambling in any investment or income strategy.

A financial counsellor can confidentially review available options when debt is involved. Assistance is appropriate even when you are uncertain about the severity of the problem.

12. Gambling while affected by substances or strong emotions

Alcohol, other substances, tiredness and intense emotions can weaken judgement and increase impulsive behaviour. Stop wagering when intoxicated, distressed, angry or using gambling to avoid another issue.

13. Helping someone else

When worried about another person, speak at a calm moment, refer to specific behaviour without blame and encourage qualified support. Do not lend gambling money or assume their debts without advice, because this can unintentionally extend the harm.

Relatives and friends are also entitled to confidential support. Specialist services can help with boundaries, protecting finances and having safer conversations.

14. Keeping gambling away from children and young people

Never present gambling as a simple source of income. Young people should understand that gambling products involve risk and commonly result in losses. Secure identity documents, passwords and payment methods.

15. Support and intervention by staff

When concerning behaviour or messages are identified, BetEstate can explain available tools, reduce marketing, request a conversation, apply limits or restrict access. These steps may be used to protect customers and satisfy regulatory duties.

Answer safer-gambling questions honestly. False information or another person's details can prevent suitable protections from being put in place.

16. Privacy within safer-gambling processes

Records related to limits, exclusions and support conversations can be retained or disclosed when needed to enforce a restriction, meet legal duties or protect the customer. Further details appear in the Privacy and Data Policy.

17. Free and confidential support services

18. Reaching the BetEstate team

Questions about safer-gambling controls or requests for assistance can be submitted through the Contact details page or email [email protected]. Never include a password or complete payment-card number.

19. Help in an emergency

When gambling is connected with self-harm thoughts, violence, immediate danger or a medical emergency, contact local emergency services immediately. A wagering service cannot replace urgent professional care.