Last updated: 2 August 2026

Privacy and Data Policy

This Privacy Policy explains how BetEstate collects, uses, stores, shares and protects personal data when you visit the site, submit information, contact support or interact with wagering-related services.

Your privacy matters. We limit collection to data reasonably needed to run and protect the service, improve its operation, satisfy legal duties and respond to requests.

1. What this policy covers

This policy applies to personal data handled through betestate.co, related web pages, forms, communications and services operated under the BetEstate brand. It does not govern independent external websites or services that publish their own privacy notices.

By using the site or submitting personal data, you acknowledge the practices described in this policy. Where consent is the appropriate legal basis, we will request consent in a clear manner.

2. Types of data we may obtain

2.1 Data supplied directly by you

Depending on the feature used, you can provide your name, date of birth, email address, telephone number, residential address, identification information, communication preferences and details included in support requests or complaints.

If payment functionality is available, we can receive transaction references, payment method type, masked account details, deposit or withdrawal amounts and status information. Full card data is generally processed by authorised payment providers rather than stored by BetEstate.

2.2 Data recorded automatically

When you use the site, technical information may be recorded automatically. This can include IP address, approximate location, browser type, operating system, device identifiers, screen size, language, referral page, viewed pages, click events, timestamps, session information and error logs.

Cookies, browser storage and comparable technologies can retain preferences, support security, measure performance and operate essential features. Refer to our Cookie and Storage Policy for more information.

2.3 Data received from other organisations

We can receive information from identity-verification providers, payment providers, fraud-prevention services, public registers, regulatory bodies, analytics providers and other lawful sources. This can include verification outcomes, risk indicators, sanctions or politically exposed person screening results and transaction status information.

3. Purposes for processing personal data

We can process personal data for the following purposes:

to provide, administer and personalise the site and related services;
to handle registration, account-access, support and complaint requests;
to confirm age, identity, location, ownership of payment methods and service eligibility;
to process transactions, reconcile payments and keep required operational records;
to detect and prevent fraud, misuse, money laundering, prohibited conduct and security events;
to administer safer-gambling tools, exclusions and account limits;
to meet legal, regulatory, taxation, accounting and reporting requirements;
to study service use, identify faults and improve design, speed and content;
to provide updates about the service, policies, security and regulatory matters;
to deliver marketing only when allowed and in line with your selected communication preferences.

4. Legal grounds for handling information

Depending on the circumstances and relevant law, handling may be based on performance of a contract, compliance with legal obligations, legitimate interests, protection of users and the service, or your consent. Legitimate interests can include fraud prevention, security, service improvement and effective customer support.

Sensitive data is processed only with an appropriate legal basis and additional protections. It is not used for unrelated advertising purposes.

5. Verifying identity and age

Wagering services can require confirmation that a person is eligible and over 18. Verification may involve comparison of information against trusted databases or review by specialist service providers. We can request documents where automated verification is not sufficient.

Verification information is used to confirm identity, reduce impersonation, meet legal obligations and protect the integrity of the service. We can retain evidence of the verification outcome and relevant audit records.

6. Payment and transaction data

Payment providers can process card, bank, PayID, wallet or other payment details. BetEstate may receive only the information necessary to identify and reconcile a transaction, assess risk, provide support and comply with reporting obligations.

Never send full card details, passwords or security codes in a standard email or support message. When payment evidence is requested, provide it only through the secure channel identified by the service.

7. Safer-gambling data

We can use activity information and communications to administer deposit limits, time-outs, self-exclusion requests and other responsible gambling measures. Where permitted or required, information may be shared with exclusion registers, regulators or support functions to give effect to a restriction.

Safer-gambling records can remain stored after access ends because they assist with preventing avoidance of restrictions and meeting legal duties.

8. Security and fraud detection

We can analyse account, device, transaction and behavioural signals to identify unusual or prohibited activity. Automated tools may flag activity for review, but significant decisions may also involve human assessment where appropriate.

Security measures can include encryption in transit, access controls, logging, monitoring, environment separation, backups and staff confidentiality obligations. No online system can be guaranteed completely secure, so you should also protect your devices and credentials.

9. Circumstances in which data may be disclosed

We can share personal data with carefully selected recipients when reasonably needed:

hosting, cloud infrastructure, communications, analytics and technology suppliers;
payment processors, banks, identity-checking services and fraud-prevention providers;
legal and professional advisers, auditors, insurers and dispute-resolution organisations;
regulatory bodies, law-enforcement agencies, courts and public authorities;
safer-gambling programs and exclusion registers when relevant;
a lawful purchaser, investor or successor involved in a corporate transaction.

Service providers are expected to use information only for authorised purposes and to apply appropriate safeguards. We do not sell personal data as a commodity.

10. Transfers of information outside Australia

Some service providers can process information in countries other than the country where you live. Privacy and data-protection laws differ between jurisdictions. Where required, we process contractual, organisational or technical safeguards designed to protect transferred information.

11. How long information is retained

We retain personal data for as long as reasonably necessary for the purposes described in this policy. Retention periods depend on the type of information, legal requirements, dispute risks, fraud-prevention needs, responsible gambling obligations and operational requirements.

Some records may need to be retained after a relationship ends, such as verification, transaction, exclusion, complaint and security records. When information is no longer required, it is deleted, anonymised or securely isolated in line with applicable processes.

12. Promotional communications

Where permitted, we can send information about products, events or promotions. You can opt out using the unsubscribe method in the message or by contacting us. Service, security, legal and responsible gambling communications may still be sent where necessary.

Changing a marketing preference can take a reasonable period to apply across all systems. Your choice does not affect processing already carried out lawfully.

13. Cookies, storage and analytics

Analytics tools allow us to understand page performance, navigation and technical issues. Depending on settings and applicable requirements, analytics identifiers may be used to distinguish visits without directly displaying your name.

Optional cookies can be controlled through the preference panel or browser settings. Blocking required storage can stop some features from operating properly.

14. Your data-protection rights

Depending on relevant law, you can have rights to request access, correction, deletion, restriction, portability, objection or withdrawal of consent. Some requests are subject to legal exceptions, identity checks and record-retention obligations.

To make a request, contact us with enough detail to identify the relevant information. We can ask for verification before responding. We will not ask you to provide your password.

15. Keeping information accurate

Please ensure information you provide is accurate and current. You can request correction of information that is incomplete or incorrect. In some cases, historical transaction or compliance records must remain unchanged, but a correction note may be added.

16. Information relating to minors

BetEstate is not intended for anyone under 18. We do not knowingly offer wagering services to minors. If we learn that information has been submitted by a person under 18, we can restrict access, investigate the circumstances and delete information where legally permitted.

17. Automated checks and processing

Automated systems may assist with security, fraud detection, eligibility, responsible gambling and service personalisation. Where relevant law gives you rights relating to a decision based solely on automated processing, you can contact us to request information or review.

18. Security incidents and data breaches

If a security incident affects personal data, we will assess the risk and take appropriate steps to contain, investigate and remediate it. We will notify affected individuals and authorities when required by law.

19. Links to external websites

The site can link to external organisations, such as support services. Their privacy practices are independent from ours. Review the privacy notice of an external service before submitting information.

20. Revisions to this policy

We can update this policy to reflect changes in law, technology, providers or service operations. The latest version will be posted on this page with the updated date. Material changes may be communicated through additional notices.

21. Privacy enquiries and complaints

Privacy enquiries, rights requests and complaints can be submitted through the Contact details page or to [email protected]. Describe the matter clearly and do not provide sensitive data that is not required.